FAQ (Frequently Asked Questions)
What is Local Number
Local Number Portability allows most consumers to switch
phone service providers without having to change their phone number. The
consumer makes a request to "port" their number to a different local telephone
carrier such as Axxis
and then you can continue to use that phone number
even thgouh you have changed providers.
How do I transfer my
current phone number to Axxis?
When you place your telephone
service order, select "Yes" under "Keep Your Existing Number"
Then download the Axxis LNP Authorization Form
fill it out and fax it to (541) 386-9223 with a copy of your most recent phone bill.
Your service order confirmation
email will show "With: LNP". It may take several weeks to know whether or
not your phone number can be transferred.
Please do not contact your
phone company to disconnect your service. Axxis will contact your service provider
Until the LNP process is
complete, you will have a temporary phone number in the rate center of your
I have DSL on my main telephone line - can I port my number
that my DSL is on?
Probably not, if the
phone number your DSL is tied to is the only number on that line - then porting
the number will cause you to loose your DSL connection.
There are a few options
1) it is possible that
Gorge Net wireless is available in your area. In that case you can signup
for VOIP over your wireless connection and port your voice number once
your wireless and VOIP service is up and running. Wireless broadband
is available throughout the Gorge - call for availability.
2) Axxis can provode your
landline voice service in many areas. In this case Axxis would use the
wires that run to your location and provide traditional voice and DSL on that
wire. We can add VOIP service and port your existing number in this
3) there are other
potential solutions - please call for a consultation.
What Happens While Your Number Is Being Ported
During the number porting process, we provide you a temporary number so that you
can begin to use our service and all its free features immediately. This way
you will not need to depend on your former phone company while the transfer
takes place. Then, when your number is transferred, we'll inform you via email
and your number will be transferred seamlessly. Your temporary Axxis number
then will become inactive if you so choose.
If I move within the Gorge - Can I switch my VOIP number to
my new location?
Yes. Differing than
traditional telecom service providers our services are as mobile as you are. As with all
our accounts you can choose or keep your phone numbers from another city
regardless of where you are located. That is one of the great benefits of VOIP.
How can I find out if I'm
eligible to switch my number?
Call our sales
team so that we can discuss your current phone
and data situation. At that time we will be able to go over the options available
Will I experience a lapse
You should not experience a lapse
in service. However, you may receive calls on both phones for a short time after
the switch has been completed.
I want to transfer my number, but I
disconnected it 30 days ago.
We cannot port a number if
the requestor does not own the number.
If I transfer my number, will I
have to cancel my account with the other provider myself later or will you do
Your carrier will
automatically disconnect your account the day or the day before the number
Reasons for LNP Request
to be Rejected during the Porting Process.
800 number are being directed to the TELEPHONE NUMBER being
Customer has requested a
freeze on their account that does not allow the account to be ported.
Distinctive Ring on
DSL on line.
End User is already
porting the numbers.
Name and address are
different than what appeared on the LNP request.
Telephone number is
The billing names do not
The service address is
different from the address on the LNP Request.
Telephone number not
This telephone number is
wireless and can not be ported.
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